Privacy Policy

Last updated: 11 September 2025

This Privacy Policy explains how Global Network Courier (“Company”, “we”, “us”, “our”) collects, uses, discloses, and safeguards your personal data when you visit https://globalnetworkcourier.in/ (“Website”) or use our courier and logistics services (“Services”). By using our Website/Services, you agree to this Policy.

1) Who we are (Data Fiduciary / Controller)

We process personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), and other regulations as applicable. Where you interact with our partners (e.g., carrier networks, payment providers), their privacy policies may also apply.

2) Personal data we collect

• Identity & Contact: name, phone, email, postal addresses, company details.
• Shipment Details: pickup/delivery addresses, consignee/shipper names, package description, weight/size, waybill numbers, special handling notes.
• KYC / Compliance: government ID details where required by law or carrier policy.
• Transaction & Billing: payment mode, amounts, invoices, tax details (we do not store full card data on our servers).
• Usage & Technical: IP address, device/browser type, pages viewed, cookies, analytics data, approximate location derived from IP.
• Support & Communications: messages, emails, chat transcripts, call notes/recordings (where applicable).
• Marketing Preferences: opt-ins/opt-outs, campaign interactions.

3) How we collect data

• Directly from you when you create a booking, fill forms, contact support, or subscribe to updates.
• Automatically via cookies/analytics when you use the Website.
• From third parties such as carrier partners, address validation tools, payment gateways, or publicly available sources as permitted by law.

4) Why we use your data (purposes)

• To accept, process, transport and deliver shipments; provide tracking and Proof of Delivery.
• To verify identity/KYC, prevent fraud, ensure network and information security.
• To manage payments, invoicing, accounting, taxation and statutory compliance.
• To provide customer support and respond to queries/claims.
• To improve our Website/Services, run analytics and service quality checks.
• To send service communications (status, delays, policy changes). Marketing communications are sent only with consent and can be withdrawn anytime.

5) Legal basis

We process personal data based on your consent, for performance of a contract (fulfilling your shipment), for compliance with legal obligations, and for other lawful uses permitted under applicable laws (including the DPDP Act) such as prevention of fraud, network and information security, and grievance redressal.

6) Cookies & analytics

We use essential cookies for core site functions and analytics cookies to understand usage and improve the Website. You can control cookies via your browser settings. Blocking certain cookies may impact site features.

7) Sharing & disclosure

We may share personal data with:

• Carrier/Logistics partners for pickup, transport, delivery, and returns.
• Payment processors for secure transactions.
• IT/Cloud providers for hosting, analytics, email/SMS delivery.
• KYC, verification, and compliance partners where required by law.
• Professional advisors (auditors, legal counsel) and government authorities when legally required.

We do not sell your personal data.

8) International transfers

Some service providers may process data outside India. Where such transfers occur, we implement appropriate safeguards through contracts and standard security measures.

9) Data retention

We retain personal data for as long as necessary to fulfil the purposes above and to comply with legal, accounting, or reporting requirements. Typical periods:

• Shipment & POD records: 3–6 years (service/claims/statutory references).
• Invoices & tax records: 7 years or as required by law.
• Support tickets & communications: up to 24 months from last interaction.

10) Your rights

Subject to applicable law, you have the right to:

• Request access to your personal data and information about processing.
• Request correction or updating of inaccurate or incomplete data.
• Request deletion of data that is no longer necessary or withdraw consent where processing is consent-based.
• Lodge a grievance with us. You also have the right to approach the competent authority as per law.
• Nominate an individual to exercise your rights in the event of death or incapacity (as provided under the DPDP Act).

To exercise these rights, email customercareglobalnetwork@gmail.com with the subject line “Data Request – [Right]”. We may need to verify your identity before acting.

11) Children’s privacy

Our Services are intended for adults. We do not knowingly collect personal data from children under 18 without verifiable consent from a parent/guardian. If you believe a child has provided data to us, please contact us to request deletion.

12) Security

We implement reasonable technical and organisational measures to protect personal data (encryption in transit, access controls, need-to-know access, backups). No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.

13) Third-party links

The Website may contain links to external sites. We are not responsible for their privacy practices; please review those policies when you visit third-party sites.

14) Marketing communications

You can opt out of marketing emails/SMS at any time by using the unsubscribe instructions provided or by writing to customercareglobalnetwork@gmail.com. Service/transactional messages (e.g., shipment updates) will still be sent.

15) Grievance redressal / Contact

For questions, complaints or requests about this Policy or your personal data, please contact our Grievance Officer:

16) Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be effective when posted on this page. Your continued use of the Website/Services after changes means you accept the updated Policy.

Note: This Privacy Policy is a general template. Please review with your legal advisor to ensure it matches your exact data flows, cookies, and compliance obligations.

Read our Terms & Conditions